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Home Hardware Building Centre

United Lumber

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(705) 726-8132 (905) 857-6970 (905) 873-8007 (905) 579-2279  

Home Hardware Building Centre

United Lumber

COVID-19 Updates

CURBSIDE PICKUP FAQ

May 12th, 2020

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We are excited to welcome our customers back into our store! 

 

For the safety of our customers and our staff, please adhere to the following guidelines:

 

We will designate the first hour of the day (7am to 8am, Monday to Friday) to our contractor accounts so they can get materials they need to start their work day. 

 

We will have one entry point with limited customers entering at a time, customers to line up 6’ apart out front once our maximum number in store is reached.  We encourage just one person per household if possible. 

 

We will still be offering curbside pickup/deliveries using our curbside order form https://payments.unitedlumber.ca/ and contractors are still welcome to go through their sales rep for orders.

 

Please refrain from entering the store if you are exhibiting any signs of illness or symptoms of Covid-19.  Hand sanitizer station will be set up at the door, please use upon entry.  We will be following strict sanitization and cleaning procedures to ensure the safety of our staff and customers.  This includes wiping down pin pads, shopping carts/baskets, and door handles on a regular basis.

 

We encourage you to keep your shopping visit brief and to maintain distance once inside.  Directional travel arrows will be on the floor to help traffic flow and help with distancing. 

 

At this time, we will continue to only accept payment by credit card or debit – no cash will be accepted.  Returns will be accepted one week after opening.

 

Services we are offering right now are: Propane fills.  Key cutting will resume one week after opening.  All other services are still temporarily on hold.

 

Thank you for your continued support and patience during this difficult time.

 

Looking forward to opening the doors and seeing everyone again!

 

May 6th, 2020

May 6th the Government of Ontario made an important announcement stating that Hardware Stores are allowed to re-open their doors to consumers as an essential service as of Saturday, May 9 at 12:01 a.m


We are taking the time to make sure that we have all of the appropriate safety measures in place for our customers and staff before we open our doors.  Until then we will continue with curbside pickup and delivery options as we have been doing for the last several weeks.  Thank you for your understanding and your patience.  Please continue to place orders using our curbside/delivery pre-order form on www.unitedlumber.ca

March 24th, 2020

 

As per the Government of Ontario, Hardware Stores are considered an essential service. We encourage you to stay at home but are here if you need us. With that said, please read through to see all important new measures in place effective tomorrow March 25th, 2020. 

 

Effective Wednesday March 25th we are moving to curbside pickup. Customers will not be allowed in the building to further ensure that social distancing is maintained throughout the entire customer service and transaction experience. We reviewed other measures to keep the doors open to the public but have not found any which would ensure the maximum level of safety for our staff and customers

 

How to make a purchase:

 

 

Any questions please email: [email protected] (Include which location you will pick up at)

or call the stores directly to speak with a sales associate

BARRIE NORTH

520 BAYFIELD STREET NORTH

705-726-8132

 

BOLTON

12833 HWY 50 SOUTH

905-857-6970

 

GEORGETOWN

333 GUELPH STREET

905-873-8007

 

Yard access: Restricted access will be set up for customers requiring yard pickups. If your order requires that you enter the yard for yard items our sales employee will advise you when you make the purchase and all store and yard items will be together for pick up in the yard. You would call the store when you arrive and proceed to the gate once advised to do so to be allowed access.

 

Effective Wednesday March 25th all services other than Propane filling will be suspended. This includes key cutting, skate sharpening, screen repair, lock re-keying, water testing, etc.

 

Effective March 25th Aeroplan will not be able to be processed right away on sales. Customers who wish to obtain points should hold on to their receipt for future processing.

 

Effective March 25th we will be suspending our UHaul and Fed-Ex services until further notice.

March 23th, 2020:

At this time, we will be suspending all customer returns.  Receipts dated between January 2020 and March 2020 will be honoured for 60 days upon reinstating our return procedures.

March 18th, 2020:

In response to COVID-19 our operations hours will be altered to best serve the safety and well being of our staff and customers.  Effective March 19th, 2020 our store hours will be as follows:

BARRIE:
Monday to Friday 7am to 5pm

Saturday             8am to 5pm

Sunday             10am to 4pm

BOLTON:

Monday to Friday 7am to 5pm

Saturday             8am to 5pm

Sunday             10am to 4pm

GEORGETOWN:

Monday to Friday 7am to 5pm

Saturday             8am to 5pm

Sunday               9am to 5pm

March 17th, 2020:

TO HELP FLATTEN THE CURVE AND PREVENT THE SPREAD OF COVID-19, WE HAVE:

Implemented a robust and extensive cleaning procedure in all stores taking extra care on all main point of contacts.

Staff are washing and sanitizing their hands often.

We're encouraging social distancing within our stores.

We are currently not accepting cash, only debit and credit will be taken for payment.

Shop on www.homehardware.ca and order online, call us when you are in the parking lot and we will bring it out to your car.

Finally to keep our staff and customers safe please do not enter the store if you have a cough, fever or difficulty breathing OR you have recently returned from travel outside Canada.

Please check back soon for regular updates.

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