Home Hardware Building Centre
United Lumber
As of April 8, 2021 our stores will be closed to in-store shopping for the duration of the province wide shutdown. We will have curbside pick up and delivery service only.
Same Day pick up is available for in-stock items, depending on order size. For items need to be ordered in pick up time may be up to 1 week. Special Order items pick up time will vary.
For emergency essential items, immediate pickup is possible (if items are in stock) on the curbside form do not choose a pick up date or time instead check the box that says "Request immediate pick up"
We appreciate your patience and understanding during this time. We will do our best to get you your purchases as fast as we can.
During the province wide shutdown we will only have curbside pick up and delivery service:
Since our stores are currently closed to the public, we are offering curbside pickup and delivery service using our curbside order form.
Just follow these easy steps:
Pick-Up Checklist:
- Bring a copy of this email (or display on your phone) and valid Government issued ID (Canadian Driver's license, Passport, Canadian Citizenship Card, Permanent Resident Card)
- Ensure your vehicle will be able to accommodate the item in it's original packaging
- In some cases the product will be left beside your vehicle so that you may place it in yourself. To accommodate customers within a "high risk" group and/or for products that are heavier we will do our best to place the product in your trunk or backseat. "Social distancing" practices must be maintained at all times.
Curbside Pick-Up is valid only:
Effective April 8th, 2021 cash and gift cards will not be accepted as a form of payment during the province wide shutdown.
When you place an order via our curbside order form we will send you a link to our secured payment portal where you can pay online by credit card (Visa or Master Card) before you pick up your order. If you prefer to pay by debit or credit card in person we have a curbside wireless terminal that you can pay on pickup. We are recommending that customers use the "Tap" method whenever possible.
(to pay curbside choose 'debit' as form of payment on our curbside form)
Effective April 8th, 2021 during the province wide shut down we will not be accepting gift cards or United cash cards/savings cards as a form of payment. Once the shutdown has lifted and we are open to in-store traffic we will resume accepting gift cards and cash cards.
The only form of payment accepted during the shutdown is debit or credit.
Yes you can add your Aeroplan card to your purchase. On our curbside order form there is a spot for your Aeroplan card number if you have one please include your number on the form.
Most items will be ready for Curbside Pick-Up the same day. However, if for some reason your order cannot be fulfilled by your requested day/time, a store associate may need to reach you directly to provide additional information about your order. Also if an item is not in-stock or a substitution has been made we will contact you.
You will receive two (2) separate emails – an initial Pre-Order Confirmation email acknowledging receipt of your order, followed by an email with your sales order and confirming the time with a link to our payment portal (if paying by credit, to pay by debit you can do that at pickup with our portable payment machine) Note: Until you have received a confirmed pickup date/time email from us please do not call or report to the store. Store staff may be unaware of your order and unable to assist you in any way. Should you wish to reach out please reply to the email you received.
We hope you are completely satisfied with your order, but if you need to cancel any item(s), let us know. For your convenience, you can reply to the pre-order confirmation email or the sales order email. Please do not call the store to make changes to your order.
During the province wide shutdown all returns will be put on hold. Once we are able to re-open to in-store traffic we will resume accepting returns. Please hang onto your receipts.
Yes, we are still offering delivery. Deliveries are subject to a fee depending on area.
Yes, we are still filling propane. Upon arrival park in a designated Propane spot and call the store. An associate will come out, inspect your tank. If it is not expired they will fill your tank and you can pay curbside by debit or credit only. Cash/gift cards will not be accepted during the province wide shutdown.
Currently our U-Haul rentals are suspended until further notice.
During the provincial lockdown we ask that you use our curbside form for paint. In the optional notes/comments section you can let us know the colour range you are looking at. We can gather some paint chips/colour cards for you to pick up. Once you have chosen your colour please use the curbside form again, let us know the type of paint you require and what colour you want it tinted to. We also colour match any paint colour, just tell us the paint brand and colour!
Please note for paint orders that are tinted we will not mix your paint until your order is paid for. So if paying curbside once you pay we will mix your paint so your wait time at the store may be extended while we mix your paint.
You can also visit our Beauti-Tone Colour Visualizer: https://beautitone.renoworks.com. Here you can upload an image and test different Beauti-tone paint colours in your space. (Please note: visualizing colours on screens may differ from the actual colour chip)
Yes, during the province wide shutdown we will still be offering key cutting as a service. Once you arrive at the store we will place a pail outside where you will drop your key into the pail. An associate will sanitize it, take it to be cut and you can pay curbside by credit or debit only. We ask that if you need other items to please fill out our curbside order form and schedule a pick up day/time.
No worries at all. For Lumber and Building supplies you can still order using our curbside/delivery order form. We ask that you just leave the item# blank if you do not know it and include a good description of what you need. Ex. 2x4x8 pressure treated qty 8
Monday 8:00am - 6:00pm
Tuesday 8:00am - 6:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 6:00pm
Saturday 8:00am - 5:00pm
Sunday 10:00am - 4:00pm
Monday 7:00am - 6:00pm
Tuesday 7:00am - 6:00pm
Wednesday 7:00am - 6:00pm
Thursday 7:00am - 6:00pm
Friday 7:00am - 6:00pm
Saturday 8:00am - 5:00pm
Sunday 10:00am - 4:00pm
Mon-Fri Yard closes at 5pm
Monday 8:00am - 6:00pm
Tuesday 8:00am - 6:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 6:00pm
Saturday 8:00am - 5:00pm
Sunday 9:00am - 4:00pm
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